AuSQ’s Certificate IV in Frontline Management (BSB40807) is a nationally accredited qualification that has been designed to address the particular problems faced by new and seasoned managers.

By enrolling in this Certificate IV program, managers and supervisors will be able to complement their technical knowledge and specialist skills with effective managerial techniques.

Participants will learn how to apply proven management skills, manage their workflow and integrate people and process through effective interpersonal and organisational skills.



Who Should Attend

  • Managers
  • Team leaders & supervisors
  • Quality & business improvement resources

This course has proven to be equally relevant to manufacturing and service/transactional environments. 



Learning Objectives

Develop skills in the following areas:


  • Develop a personal leadership/management style
  • Manage work priorities 
  • Manage downwards and upwards


  • Establish effective communication strategies
  • Manage different personality types
  • Develop high performance team and individuals
  • Motivate and inspire teams

Organisational Management

  • Translate the organisation’s strategy into operational outcomes
  • Foster a culture of continuous improvement
  • Champion a safe workplace
  • Coordinate business resources




Certificate IV in Competitive Systems & Practices can take up to 12 months to complete. Units of study covered in the course may include:


Defining leadership and work responsibilities

Study Units
BSBMGT401AShow leadership in the workplace
BSBWOR404BDevelop work priorities

Workplace safety

Study Unit
BSBOHS407AMonitor a safe workplace

Team management

Study Unit
BSBWOR402AMonitor a safe workplace
BSBWOR401AEstablish effective workplace relationships
BSBINN301APromote innovation in a team environment

Organisational Management

Study Unit
BSBMGT402AImplement operational plans
BSBADM409ACoordinate business resources
BSBMGT403AImplement continuous improvement
BSBCUS401ACoordinate implementation of customer service strategies

Entry Requirements

Prospective students must have some vocational experience in a supervisory role. As learning and assessment is work focussed it is recommended that those considering undertaking the course are currently employed or have access to workplace practices.

This qualification assumes that a learner has current or past work experience where operational or technical skills have already been gained and a supervisory, facilitation or similar level of responsibility exists. The qualification is not suitable for direct entry from school.




Successful completion of this course may lead to further study into the Diploma of Management.


Career Information

Employment roles and opportunities vary across different industry sectors and may include:

    • Coordinator
    • Supervisor
    • Team Leader
    • Manager




    Learners who successfully complete the course will be awarded the

    • Certificate IV in Frontline Management (BSB40807)

    As part of the Australian Qualifications Framework this qualification is nationally recognised. 





    • 490 hours (maximum nominal)
    • In the workplace, this course is typically delivered over a period of between 9-12 months depending on the level of existing skills and experience. 


    • Full Fee for Service*: $3,750
    • Victorian VET Funding per hour**: $5.00

    • Recognised Prior Learning: $1,875

    *  Tuition fees are subject to change given individual circumstances at enrolment.
    ** Students eligible for VET funding will received a reduction in fees based on enrolled units up to a maximum of the Full Fee for Service. Please contact us to determine your eligibility for funding.


    What's Included:

     The course includes the following:

    • AuSQ Certificate IV in Frontline Management courseware folder
    • Quick Reference Guides
    • Completion certificate
    • Experienced instructors



    Government Funding

    State and Federal Government funding is available for this qualification. Funding varies per individual’s circumstances, contact us for a no-obligation discussion.


    Training Program Design 

    Before commencement of the training program, we undertake an extensive design and development phase that includes:

    • Training Needs Assessments
    • Recognition of Prior Learning (RPL)
    • Integration of existing workplace systems and programs
    • Identifying goals and KPIs for the program

    This design ensures content is relevant and improvements can be sustained in the workplace.




    Participants are assessed via completion of required tasks and a demonstration of skills. Assessment activities may include, but are not limited to:

    • Demonstrations
    • Research assignments
    • Role plays
    • Presentations
    • Reports
    • Evidence portfolios
    • Written and/or verbal questioning
    • Group or individual workplace projects


    Skills Recognition

    Skills Recognition is the process of gaining formal recognition for skills and knowledge that have been obtained through work history, previous study and life experience. Skills Recognition is an assessment-only process - there is no formal training involved, although you may choose to complete further training as a result of the assessment process. Skills Recognition is made up of one or more of the following processes including credit transfer and recognition of prior learning.



    Postponement or Cancellation

    It may be necessary to cancel or postpone courses due to insufficient enrolments or funding changes. 

    This training is delivered with Victorian and Commonwealth Government Funding.