AuSQ’s Certificate II in Competitive Systems and Practices (MSS20316) is a nationally accredited qualification that enables your team members to improve their work practices with proven Lean tools and operational excellence techniques.

By enrolling your workforce in a Certificate II program, your team will be able to apply simple but effective tools that will dramatically improve their performance and help sustain continuous improvement efforts.

These tools can be used to improve any product and process, and are applicable to a range of industries including manufacturing, healthcare, information technology, utilities and financial services, to name a few.



Who Should Attend

  • Team members
  • Process operators

This course has proven to be equally relevant to manufacturing and service/transactional environments. 



Learning Objectives

Develop skills in the following areas:

Operational Excellence

  • Work & communicate effectively as part of a team
  • Actively participate in workplace projects
  • Deal with change in the workplace
  • Manage work priorities

Lean & Productivity

  • Understanding Value Stream Mapping and 8 Wastes
  • Implementing 5S & visual management
  • Sustain standard work practices
  • Assist with process capability improvements

Quality & Continuous Improvement

  • Applying simple quality tools
  • Undertaking root cause analysis



Certificate II in Competitive Systems & Practices can take up to 12 months to complete. Units of study covered in the course may include:


4 core units of competency:

Core Units
MSS402001AApply competitive systems and practices
MSS402010AManage the impact of change on own work
MSAPMOHS200AWork safely
MSAENV272BParticipate in environmentally sustainable work practices

Elective Units of Competency:

Select 6 from the following 7 units

Elective Units
MSS402002ASustain process improvements
MSS402020AApply quick changeover procedures
MSS402040AApply 5S procedures
MSS402051AApply quality standards
BSBCMM201ACommunicate in the workplace
BSBWOR203BWork effectively with others
MSS402080AUndertake root cause analysis

Entry Requirements

This qualification has no formal entry requirement. However, it should be noted that this qualification is not intended to supply operational or technical skills that are used in conjunction with competitive systems and practices skills.

This qualification assumes that a learner has current or past work experience where operational or technical skills have already been gained and a supervisory, facilitation or similar level of responsibility exists. The qualification is not suitable for direct entry from school.




After achieving this qualification, candidates may undertake MSS30316 Certificate III Competitive Systems and Practices, or a relevant industry qualification.



Career Information

This qualification would also be suitable for a member of a project team implementing competitive systems and practices where introductory skills are required.

The range of skills and knowledge supplied by this qualification does not support applying competitive systems and practices to the work of others or of leading a competitive systems and practices based change process. Typical tasks relevant to this qualification include process work, operation of equipment, individual performance of trade-related work, office work, stores work and other individually performed work requiring introductory skills and knowledge in competitive systems and practices.




Learners who successfully complete the course will be awarded the

  • Certificate II in Competitive Systems and Practices (MSS20316)

As part of the Australian Qualifications Framework this qualification is nationally recognised. 





  • 390 hours (maximum nominal)
  • In the workplace, this course is typically delivered over a period of between 9-12 months depending on the level of existing skills and experience. 


  • Full Fee for Service*: $3000
  • Victorian VET Funding per hour**: $7.00

  • Recognised Prior Learning: $1,500

*  Tuition fees are subject to change given individual circumstances at enrolment.
** Students eligible for VET funding will received a reduction in fees based on enrolled units up to a maximum of the Full Fee for Service. Please contact us to determine your eligibility for funding.

What's Included:

 The course includes the following:

  • AuSQ Certificate II in Competitive Systems courseware folder
  • Quick Reference Guides
  • Completion certificate
  • Experienced instructors



Government Funding

State and Federal Government funding is available for this qualification. Funding varies per individual’s circumstances, contact us for a no-obligation discussion.


Training Program Design 

Before commencement of the training program, we undertake an extensive design and development phase that includes:

  • Training Needs Assessments
  • Recognition of Prior Learning (RPL)
  • Integration of existing workplace systems and programs
  • Identifying goals and KPIs for the program

This design ensures content is relevant and improvements can be sustained in the workplace.




Participants are assessed via completion of required tasks and a demonstration of skills. Assessment activities may include, but are not limited to:

  • Demonstrations
  • Research assignments
  • Role plays
  • Presentations
  • Reports
  • Evidence portfolios
  • Written and/or verbal questioning
  • Group or individual workplace projects


Skills Recognition

Skills Recognition is the process of gaining formal recognition for skills and knowledge that have been obtained through work history, previous study and life experience. Skills Recognition is an assessment-only process - there is no formal training involved, although you may choose to complete further training as a result of the assessment process. Skills Recognition is made up of one or more of the following processes including credit transfer and recognition of prior learning.



Postponement or Cancellation

It may be necessary to cancel or postpone courses due to insufficient enrolments or funding changes. 

This training is delivered with Victorian and Commonwealth Government Funding.